FAQ

Q: How do I place an order?
A: To place an order, click on ‘Enquire Now’ and fill out a form. Your form will be submitted to us and we shall reach out to you within 24 hrs to fulfill your requirements with a quotation.

Q: How do I pay for the order?
A: We use the most convenient payment methods. The payment is done directly to our bank account after we share a payment link to you or via bank account details for an online transfer. Payment method and payment terms are on per order basis. Please contact us for more information on payment methods and options. We will look into your request and try our best to offer the most convenient payment method available for you.

Q: How much do I pay for delivery?
A: Shipping costs depend on the weight of the parcel and will be set once the order is prepared for shipment and accepted by the delivery service. To find out more about shipment and deliveries, click here.

Q: Are there any additional charges?
A: Most countries charge additional import taxes, duties and fees. They are not included into the shipping costs and are paid by the customer. We recommend that you check for regulations, customs fees and duties applicable in your country before placing an order.

Q: Can I order fabric samples?
A: Yes, you can. A standard size sample is a swatch of fabric 10 cm wide (or wider upon requested). The price for a sample is based on the price per one metre of fabric. Please note that we have limited samples for embellished fabrics. We keep free sample stock based on the availability of the samples.

Q: How soon will I get my order?
A: Delivery time depends on the logistics company that will ship your order. To learn more about the delivery process, check Shipment details under the products or click here.

Q: What shall I do if I don’t receive my order in time?
A: Once the order is ready for shipment, we will inform you about the estimated delivery time and provide a tracking number so that you can track your shipment. If you haven’t received your order in time, you can contact the logistics company directly and ask them to update you on the status of your order, or you can write an e-mail to support@raahaafabrics.com We will assist you in getting your order as soon as possible.

Q: What is the minimum order quantity?
A: The minimum order quantity depends on the product you wish to purchase and it varies from product to product. Please feel free to reach out to is via contact us and we can get back to you with minimum order quantity details on the product you desire.

Q: What is the currency of the website prices?
A: Pricing provided will be as per the FX rates of the currency based on the selected country.

Q: Does the color of the fabric I see on my screen correspond to the actual color?
A: Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings and also the device that you’re using. If you have doubts about the colour of the fabric, please contact us. You can also order samples of the fabrics you like, which will be a true representation of colour, brightness and texture.

Q: I like the fabric but I need another colorway. What do I do?
A: Please contact us. We will check if the products are available in other colours and get back to you.

Q: Can I wash fabrics?
A: We recommend dry cleaning of the fabrics.

Q: How much fabric do I need to buy?
A: The amount of fabric required for a garment depends on several factors, such as your bulk fabric requirement, on-season or off-season, garment style, trimmings, and pattern characteristics. If you are a boutique or a couture brand, we recommend forecasting your bulk fabric requirement or consult and expert on the amount of fabric required before placing an order.

Q: What are the benefits of the subscription?
Subscribed customers will receive e-mail notifications and are the first ones to know about new arrivals, special and upcoming offers at RaaHaa Fabrics.

Q: Who will have access to my personal information?
A: Your personal information will be available only to the RaaHaa Fabrics team for the purposes of processing your orders. We guarantee that your personal information will not be shared with any third party. Please refer to our Privacy Policy for more details.

Q: Is your website secure?
A: Our website meets all modern safety requirements and is completely safe to use on all devices.

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