Q: How do I pay for the order?
A: We use the most convenient payment methods. The payment is done directly to our bank account after we share a payment link to you or via bank account details for an online transfer. Payment method and payment terms are on per order basis. Please contact us for more information on payment methods and options. We will look into your request and try our best to offer the most convenient payment method available for you.
Q: How much do I pay for delivery?
A: Shipping costs depend on the weight of the parcel and will be set once the order is prepared for shipment and accepted by the delivery service. To find out more about shipment and deliveries, click here.
Q: Are there any additional charges?
A: Most countries charge additional import taxes, duties and fees. They are not included into the shipping costs and are paid by the customer. We recommend that you check for regulations, customs fees and duties applicable in your country before placing an order.
Q: How soon will I get my order?
A: Delivery time depends on the logistics company that will ship your order. To learn more about the delivery process, check Shipment details under the products or click here.
Q: What shall I do if I don’t receive my order in time?
A: Once the order is ready for shipment, we will inform you about the estimated delivery time and provide a tracking number so that you can track your shipment. If you haven’t received your order in time, you can contact the logistics company directly and ask them to update you on the status of your order, or you can write an e-mail to support@raahaafabrics.com We will assist you in getting your order as soon as possible.
Q: Does the color of the fabric I see on my screen correspond to the actual color?
A: Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings and also the device that you’re using. If you have doubts about the colour of the fabric, please contact us. You can also order samples of the fabrics you like, which will be a true representation of colour, brightness and texture.
Q: I like the fabric but I need another colorway. What do I do?
A: Please contact us. We will check if the products are available in other colours and get back to you.
Q: Can I wash fabrics?
A: We recommend dry cleaning of the fabrics.
Q: What are the benefits of the subscription?
Subscribed customers will receive e-mail notifications and are the first ones to know about new arrivals, special and upcoming offers at RaaHaa Fabrics.
Q: Who will have access to my personal information?
A: Your personal information will be available only to the RaaHaa Fabrics team for the purpose of processing your orders. We guarantee that your personal information will not be shared with any third party. Please refer to our Privacy Policy for more details.
Q: Is your website secure?
A: Our website meets all modern safety requirements and is completely safe to use on all the devices.