Returns & Refunds – General Policy
Once an order is placed and fabric is cut to the required metres, it cannot be reused or resold. For this reason, we do not accept returns or offer refunds once an order has been placed.
We strongly encourage buyers to request samples or reach out with questions before confirming a purchase, so you can be fully confident in your selection.
This no-return, no-refund policy applies to all products and services, regardless of type, colour, composition, category or quantity — including sale items. We do not offer exchanges or replacements once an order is placed.
Volume Purchase Orders – Compliant Review Window
For bulk/volume orders, we offer a limited exception: any complaint regarding an order must be reported within 7 days of delivery.
Complaints raised within this window will be reviewed by our team, and the shipment will be inspected against our applicable quality control standards. Please note that reporting a complaint within 7 days does not guarantee a return or refund — approval is at Raahaa Fabrics’ sole discretion, following inspection.
After 7 days from the date of delivery, all orders are final, and no return or refund will be considered under any circumstances.
Customised Orders
Orders involving customisation — including specific gram weight, dyeing, digital printing, or width — are final upon placement. No return or refund will be issued for customised orders under any circumstances, including within the 7-day volume purchase window above.